General

Swimwear bottoms and one-pieces are a final sale and cannot be returned, exchanged, or refunded due to sanitary reasons. When it comes to swimwear, sanitation is a very important factor to take into consideration, which is why our return and exchange policy is limited to swimwear tops only. Please be sure to consult our size guide before making a purchase.

Sale items

All purchases made during a sale, including those made with discount codes, are final and non-refundable. Please exercise caution when buying discounted items, as we do not permit returns, exchanges, or refunds for these products.

Colours

We've taken great care to present the product colours on our website as faithfully as possible. Please note that the colours you perceive may vary based on your computer monitor, and we can't assure absolute accuracy in displaying every shade. Violet & Scout does not accept refunds or returns if the customer perceives a slight discrepancy between the product received and its depiction on the website.

Return & Exchange criteria

Returned items must be in their original condition, unused, in the original packaging, with tags intact and no signs of wear or washing. Violet & Scout reserve the right to decline any items returned to us that do not adhere to these criteria.

Kindly allow a processing time of up to one week for return requests, and ensure that you use a tracked shipping method for returning the items. Please note that Violet & Scout is not liable for lost or stolen return packages. Customers are responsible for purchasing and arranging the return shipping. Additionally, shipping and handling fees are non-refundable.

Damages and issues

In the event of an incorrect order or a faulty garment, we acknowledge mistakes happen, and in such cases, shipping charges will be reimbursed.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can resolve the issue. Notify us via email at info@violetandscout.co.za ASAP. Arrangements regarding online credit / replacement will be made via email once we have received the items for inspection.

Steps

Exchange Steps

Violet & Scout will accept exchanges of products within 30 days of purchase if the garment is in the original condition, unworn and with all labels and tags attached.

• Step 1: Contact info@violetandscout.co.za to request an exchange
• Step 2: Goods to be returned at own courier arrangement and cost
• Step 3: Once your return is received, your new item will be sent to you at your own cost

Return Steps

Violet & Scout will accept returns of full price products within 30 days of purchase if the garment is in the original condition, unworn and with all labels and tags attached.

• Step 1: Contact info@violetandscout.co.za to request a return
• Step 2: Goods to be returned at own courier arrangement and cost
• Step 3: Once your return is received and we are satisfied that it is in it's original condition, we will refund you with a store credit

PLEASE NOTE: Refunds are in the form of a store credit / online voucher. This will be sent to the email address through which you contacted us. Online gift voucher codes can be applied at checkout on the purchase of new items (it is the customer’s responsibility to ensure that the voucher code is applied upon checkout before order payment)